Terms and Conditions governing your use of AutomateNetOps.AI and the AutomateNetOps network automation platform.
Effective Date: April 1, 2026
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and AutomateNetOps (“Company,” “we,” “us,” or “our”) governing your access to and use of the AutomateNetOps.AI website (the “Site”), the AutomateNetOps network automation platform (the “Platform”), and all related services, content, and functionality (collectively, the “Services”).
By accessing or using any part of the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use the Services.
You must be at least 18 years of age and have the legal capacity to enter into a binding agreement to use the Services. If you are using the Services on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
To access certain features of the Platform, you may be required to create an account or register for beta access. You agree to provide accurate, current, and complete information during registration and to update such information as necessary to keep it accurate and complete.
You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.
We reserve the right to suspend or terminate your account at any time, with or without notice, for conduct that we determine, in our sole discretion, violates these Terms, is harmful to other users or the Services, or is otherwise objectionable.
Portions of the Platform may be offered as a beta release (“Beta Services”). Beta Services are provided for evaluation and testing purposes and may contain bugs, errors, or other issues. We make no guarantees regarding the availability, reliability, or performance of Beta Services.
Beta Services are provided without any service level agreement or uptime commitment. We may modify, suspend, or discontinue Beta Services at any time without prior notice or liability. Features available during beta may be changed, removed, or made subject to additional terms or fees upon general release.
If you provide feedback, suggestions, or ideas regarding the Beta Services (“Feedback”), you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide license to use, modify, incorporate, and commercialize such Feedback without any obligation or compensation to you.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes.
You agree not to:
The Services, including all content, features, functionality, software, text, graphics, logos, icons, images, audio, video, data compilations, and the design, selection, and arrangement thereof, are the exclusive property of AutomateNetOps and are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. Patent applications are pending with the United States Patent and Trademark Office.
“AutomateNetOps,” “AutomateNetOps.AI,” the AutomateNetOps logo, and all related names, logos, product and service names, designs, and slogans are trademarks or service marks of AutomateNetOps. You may not use such marks without our prior written permission.
You retain ownership of any data, configurations, workflows, or other content that you create or upload through the Platform (“User Content”). By using the Services, you grant us a limited license to process, store, and transmit User Content solely as necessary to provide and operate the Services. We will not access, use, or disclose User Content for any other purpose except as required by law.
For clarity, any data processed by the on-premise agent — including network device credentials, configuration outputs, command results, and any information stored in your HashiCorp Vault instance — remains your property at all times. We have no access to, ownership of, or rights in such data.
The Platform integrates with third-party tools and services, including but not limited to Netmiko, NAPALM, Scrapli, Ansible, HashiCorp Vault, and various AI providers. Your use of any third-party service is subject to that third party’s own terms and conditions and privacy policies. We are not responsible for the practices or content of any third-party service.
The Site may contain links to third-party websites or resources. These links are provided for convenience only. We do not endorse and are not responsible for the content, accuracy, or practices of any third-party website.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:
YOU ACKNOWLEDGE THAT THE SERVICES INVOLVE THE AUTOMATION OF NETWORK OPERATIONS AND THAT YOU ARE SOLELY RESPONSIBLE FOR VALIDATING ALL CONFIGURATIONS, COMMANDS, AND CHANGES BEFORE APPLYING THEM TO PRODUCTION NETWORK ENVIRONMENTS. WE ARE NOT RESPONSIBLE FOR ANY NETWORK OUTAGES, MISCONFIGURATIONS, OR DATA LOSS RESULTING FROM YOUR USE OF THE SERVICES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL AUTOMATENETOPS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, REVENUE, GOODWILL, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH:
IN NO EVENT SHALL OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNT YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY, AND YOU MAY HAVE ADDITIONAL RIGHTS.
You agree to indemnify, defend, and hold harmless AutomateNetOps and its officers, directors, employees, agents, and affiliates from and against any and all claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to:
These Terms shall be governed by and construed in accordance with the laws of the State of South Carolina, United States, without regard to its conflict of law provisions.
Any legal action or proceeding arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Charleston County, South Carolina. You consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum.
Before filing any formal legal claim, you agree to first contact us through our contact form and attempt to resolve the dispute informally for at least thirty (30) days. Most concerns can be resolved quickly and to your satisfaction through informal communication.
These Terms, together with our Privacy Policy and any other agreements expressly referenced herein, constitute the entire agreement between you and AutomateNetOps regarding the Services and supersede all prior or contemporaneous communications, whether electronic, oral, or written.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if in writing and signed by an authorized representative of AutomateNetOps.
You may not assign or transfer these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.
We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of government, power failures, internet disruptions, or labor disputes.
Any notices required or permitted under these Terms shall be provided through the Site, to your registered email address, or through other reasonable means.
We reserve the right to modify these Terms at any time. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, provide notice through the Site or by email. Your continued use of the Services after such changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Services.
If you have any questions or concerns regarding these Terms, please contact us through our contact form.
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