Effective Date: April 1, 2026

This Privacy Policy describes how AutomateNetOps (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website at automatenetops.ai (the “Site”), use our network automation platform (the “Platform”), or otherwise interact with our services (collectively, the “Services”). By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us, including when you:

Create an account or register for beta access: name, email address, company name, job title, and network size.
Submit a contact form or inquiry: name, email address, company name, subject, and message content.
Communicate with us: any information contained in emails, chat messages, or other correspondence you send to us.

1.2 Information Collected Automatically

When you access the Site, we may automatically collect certain technical information, including:

Device and browser information: IP address, browser type and version, operating system, device identifiers, and screen resolution.
Usage data: pages visited, time spent on pages, referring URLs, click patterns, and navigation paths.
Cookies and similar technologies: as described in Section 5 below.

1.3 Information from Third Parties

We may receive limited information from third-party services that you use to interact with us, such as form submission processors (e.g., Formspree) or analytics providers.

1.4 Information We Do Not Collect

We do not collect, store, or have access to your network device credentials, configuration data, device passwords, API tokens, SNMP community strings, or any secrets managed through the Platform’s on-premise agent. These are stored exclusively in your own HashiCorp Vault instance, behind your firewall, under your sole control. Our cloud infrastructure receives only non-sensitive metadata necessary for workflow orchestration.

2. How We Use Your Information

We use the personal information we collect for the following purposes:

Providing and improving the Services: to operate, maintain, and enhance the Site and Platform, including troubleshooting, data analysis, and system administration.
Account management: to create and manage your account, authenticate your identity, and process your beta registration.
Communications: to respond to your inquiries, send service-related notices, and provide customer support.
Marketing (with consent): to send you information about product updates, new features, or promotional materials. You may opt out at any time by following the unsubscribe instructions in any marketing email.
Analytics: to understand how users interact with our Services, identify trends, and improve user experience.
Legal compliance: to comply with applicable laws, regulations, and legal processes, and to protect our rights and the rights of others.

3. Legal Basis for Processing

Where applicable (including under the General Data Protection Regulation), we process your personal information on the following legal bases:

Consent: where you have given clear consent for us to process your personal data for a specific purpose.
Contract performance: where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
Legitimate interests: where processing is necessary for our legitimate interests (such as improving our Services, preventing fraud, and ensuring security), provided those interests are not overridden by your rights.
Legal obligation: where processing is necessary for compliance with a legal obligation.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information in the following limited circumstances:

Service providers: we engage trusted third-party vendors who perform services on our behalf, such as form processing (Formspree), website hosting, email delivery, and analytics. These providers are contractually obligated to use your information only as necessary to perform services for us and to maintain appropriate confidentiality and security measures.
Legal requirements: we may disclose your information if required to do so by law or in response to valid legal process, including subpoenas, court orders, or government requests.
Business transfers: in the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
Protection of rights: we may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person, violations of our Terms and Conditions, or as otherwise required by law.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites function efficiently and to provide information to site operators.

5.2 How We Use Cookies

We use the following types of cookies:

Strictly necessary cookies: essential for the operation of the Site, such as session management and security.
Analytics cookies: help us understand how visitors interact with the Site by collecting and reporting information anonymously. We may use services such as Google Analytics or similar providers for this purpose.
Preference cookies: enable the Site to remember choices you make (such as language or region) and provide enhanced, personalized features.

5.3 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies or to alert you when cookies are being sent. Please note that disabling cookies may affect the functionality of certain parts of the Site.

6. Data Security

We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (TLS 1.3), access controls, and regular security assessments.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. When personal information is no longer needed, we will securely delete or anonymize it.

For beta signup and contact form submissions, we retain your information for the duration of your relationship with us and for a reasonable period thereafter for follow-up and record-keeping purposes.

8. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal information:

Access: the right to request a copy of the personal information we hold about you.
Correction: the right to request correction of inaccurate or incomplete personal information.
Deletion: the right to request deletion of your personal information, subject to certain legal exceptions.
Portability: the right to receive your personal information in a structured, commonly used, machine-readable format.
Objection: the right to object to processing of your personal information for certain purposes, including direct marketing.
Withdrawal of consent: where processing is based on consent, the right to withdraw consent at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the information provided in Section 12 below. We will respond to your request within the time period required by applicable law.

9. International Data Transfers

Our Services are operated from the United States. If you are accessing the Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using the Services, you consent to such transfer, storage, and processing.

10. Children’s Privacy

The Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly. If you believe that a child under 16 has provided us with personal information, please contact us immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Effective Date” at the top of this page and, where appropriate, notify you by email or through a prominent notice on the Site. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

AutomateNetOps
automatenetops.ai/contact-us